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Terms & Conditions

Our Return Policy
If a customer wishes to return a product as ordered there is a 15% return charge plus shipping.

If in error you do not receive what you ordered, please immediately advise us and the correct one will be sent ASAP to you. If the product received would happen to be defective, we will refund your credit card or send you a refund check for the purchase amount as long as the merchandise is returned to us in its original received condtion within fifteen days of the customer's receipt. Customer must contact us regarding reason for return and for authorization to return. Customer will then be given an RT number which must appear on the return label or top of box or package - otherwise unauthorized returns will not be accepted in our Shipping and Receiving Department. When the item is received here it will immediately be replaced or handled as requested.

Questions regarding your order or specific products
Please contact us regarding any problem. Have your order number handy and call us at (800) 454-4095 or email [email protected]. Our business hours are from 8:00 a.m. – 5:00 p.m. CST Monday thru Friday and we will respond to messages left during non-business hours.

Shipping and Handling
Flags & Poles Int'l ships products via UPS, FED EX, U.S. Post Office or motor freight promptly and the carrier is at the discretion of the Shipping Department personnel. If next day, two day or special shipping requests are requested added shipping charges will be incurred by the customer.

If a customer wishes to return a product as ordered there is a 15% return charge plus shipping.

Methods of Ordering
We receive customer orders via our SSL secure shopping cart ordering system website, phone, FAX, Email or U.S.Post Office mail.

Payment
For Internet, telephone and fax orders, we accept VISA, MasterCard, Discover and American Express credit cards. Internet orders placed through our website can also checkout with Paypal. If you decide to mail your order, we accept credit cards, personal checks, or money orders. Regardless of method of ordering, credit cards used to secure orders will be charged at the time your first paid item is shipped. Those orders made through the mail via check will be shipped upon successful clearance of the check.

Terms of Use
Flags & Poles Int'l and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Site.

The Flags & Poles Int'l, name and logos, and all related products and service names, design marks, and slogans are the trademarks, service marks or registered trademarks of Flags & Poles Int'l. All other product, trademarks and service marks contained herein are the property of their respective owners.

Flags & Poles Int'l does not assume any legal liability or responsibility for any product or process purchased at Flags & Poles Int'l. In no event shall Flags & Poles Int'l be liable for any special, indirect, or consequential damage or any damages whatsoever arising out of or in connection with the use of Flags & Poles Int'l.

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